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Tenancy Cleaning

Doctor Clean Singapore Portfolios Office Cleaning Tenancy Cleaning
Tenancy Cleaning

Project Information

Tenancy Cleaning Move out

  • CategoryHome
  • ClientC Yeo
  • Start Date22.12.2024
  • End Date22.12.2024
  • Websitewww.doctorclean.com.sg
  • Rating

Project Description

We were hired to provide a moving-out cleaning service for a client in Singapore. The client was looking for a detailed and professional cleaning service that would meet their high standards. Despite not being physically present during the cleaning process, the client trusted our team to handle everything with care and thoroughness. Our goal was to deliver exceptional results, ensuring the property was spotless and ready for the next tenant.

Challenges

The main challenge was that the client wasn’t present during the cleaning, which required us to ensure a high level of trust and professionalism. Additionally, the client had very specific expectations for the cleaning, demanding meticulous attention to detail across every area of the property. 

  • Attention to Detail
  • Time Sensitivity
  • No Direct Supervisions
  • Responsiveness to Client Queries

Time constraints also played a role, as we needed to complete the cleaning within a tight schedule while maintaining quality. Lastly, we needed to remain responsive and address any inquiries or touch-ups promptly to ensure the client’s satisfaction.

Solutions

To address the client’s concerns, we maintained clear communication before, during, and after the cleaning process. Our team focused on providing high-quality, detailed cleaning, and ensured flexibility to accommodate any last-minute touch-ups. We also made sure to keep the client informed with real-time updates to guarantee they were satisfied with the results.

  • Communication
  • Thoroughness
  • Updates
  • Flexibility
  • Professionalism

Result

The client was extremely satisfied with our professionalism, attention to detail, and communication throughout the process. They expressed their happiness with the results and shared their experience, recommending us to their friends and family. Our team delivered a clean, immaculate space, and we earned a loyal customer who felt confident in choosing Doctor Clean for their needs.

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